Privacy Policy

Information about you may be given to us by you filling in forms on this site or by corresponding with us by phone, e-mail or otherwise. Please note that this includes information you provide when you upload information to this site, when you register to use this site, or when you perform other social media functions on this site, such as entering a competition, promotion or survey, or provide feedback on this site via reporting a problem with the site. The information we request of you may include your name, e-mail address, gender, address, phone number, date of birth, ethnicity and your job title.

With regard to each of your visits to this site we may automatically collect the following information:

Technical information, including the internet protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from this site (including date and time); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call us.

Further to the above sometimes we may use automation and profiling to evaluate information about you, which will enable us to:

Determine whether an application for a product is accepted by us

Understand claiming behaviours and patterns

Tailor our marketing material to your needs

Tailor our pricing, products and services to provide you with a more efficient, consistent and fair customer experience

Identify and investigate fraudulent activity

By law, we must tell you about automated decision-making and profiling. This is because you have rights in relation to automated decision-making and profiling. If you want to know more about this please contact us

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site

A cookie is a small text file that gets stored onto your computer when you visit a website. Our cookies will not read or corrupt other information saved on your computer and cannot be used to deliver viruses, or extract your personal information.

We use them to identify when you have returned to our websites so that we know if you have been to our sites before. This helps us tailor the experience that you have. They are used for many different functions such as:

Auto-filling forms

Personalising content

Targeted, relevant advertising across different platforms such as Social Channels and Display Advertising

Recording user preferences

Measure and monitor anonymous use of our website so that we can make improvements to our site and our advertising